Privacy Policy

Last updated: 5 August 2026

1. Who We Are

Thermo Gas Avalas is operated by Goran Miljusevic, a sole trader trading as Thermo Gas Avalas.

For UK data protection law, Goran Miljusevic trading as Thermo Gas Avalas is the data controller responsible for the personal information described in this Privacy Policy.

Business address: 18 Barrow Road, Croydon, CR0 4EY
Email: thermogasavalas@gmail.com
Telephone: +44 7424 311587
Website: https://thermogasavalas.co.uk/

2. Information We Collect

Depending on how you contact us or use our services, we may collect:

  • Your name
  • Telephone number
  • Email address
  • Property or service address
  • Details of the service or problem you contact us about
  • Messages and correspondence
  • Photographs, fault codes or technical information you choose to provide
  • Appointment, quotation and service information
  • Invoice, payment and accounting records
  • Warranty and service history
  • Technical information such as your IP address, browser type, device information and website security logs
  • Cookie and analytics information where any consent required by law has been provided

Please do not send unnecessary sensitive personal information through our website forms.

3. How We Collect Your Information

We may collect information when you:

  • Submit a form through our website
  • Contact us by telephone, email, WhatsApp or another messaging service
  • Request a quotation, inspection, appointment or call-back
  • Send photographs or technical details about your system
  • Arrange or receive a service from us
  • Communicate with us regarding an existing or previous service

We may also receive relevant information from landlords, managing agents, property owners or other representatives who are authorised to arrange work at a property.

Some technical information may be collected automatically through website security systems, hosting logs and essential cookies.

4. How We Use Your Information

We may use personal information to:

  • Respond to enquiries and questions
  • Discuss your requirements
  • Arrange inspections, appointments and call-backs
  • Prepare and provide quotations
  • Provide repairs, servicing, installation and related support
  • Communicate about appointments or work in progress
  • Diagnose reported faults and recommend appropriate next steps
  • Maintain service, warranty and safety records
  • Issue invoices and maintain financial records
  • Respond to complaints or disputes
  • Deal with insurance, legal or regulatory matters
  • Protect our website and business against fraud, misuse and security threats
  • Improve our services and website
  • Meet tax, accounting, safety and other legal obligations

We do not sell personal information.

We do not use information submitted through an enquiry form for unrelated marketing unless you have specifically agreed to receive such communications.

5. Lawful Bases for Processing

Depending on the circumstances, we rely on one or more of the following lawful bases:

Contract

We may process information when it is necessary to take steps at your request before agreeing or to provide a service you have requested.

Legal Obligation

We may process information where necessary to comply with tax, accounting, regulatory, safety or other legal requirements.

Legitimate Interests

We may process information where reasonably necessary to:

  • Operate and protect our business
  • Respond to customers and manage appointments
  • Maintain appropriate service and warranty records
  • Prevent fraud and misuse
  • Improve our services
  • Establish, exercise or defend legal claims

We consider the rights and interests of individuals before relying on legitimate interests.

Consent

Where required, we rely on consent for non-essential cookies, analytics or optional marketing communications. Consent may be withdrawn at any time.

6. Who We May Share Information With

Where reasonably necessary, we may share relevant information with:

  • Engineers, subcontractors or service partners involved in the requested work
  • Website hosting, IT, email and form service providers
  • Accounting, payment and administrative service providers
  • Manufacturers or suppliers where assistance is required with a product, part or warranty
  • Landlords, managing agents or property owners who have instructed or authorised the work
  • Insurers, accountants, legal advisers and other professional advisers
  • HM Revenue and Customs, regulators, courts, police or public authorities where disclosure is required by law

We only share information that is reasonably necessary for the relevant purpose.

7. International Data Transfers

Some website, hosting, email, mapping or technology service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal transfer mechanism and suitable safeguards are in place.

8. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Our typical retention periods are:

  • Enquiries that do not result in work: up to 12 months after the last communication
  • Photographs and technical details relating only to an unsuccessful enquiry: up to 12 months
  • Customer, quotation, appointment, service and warranty records: normally up to six years after the work or customer relationship ends
  • Invoices and accounting records: for the period required by tax and accounting law
  • Complaint, insurance or legal claim records: for as long as reasonably required to deal with the relevant matter
  • Website security logs: for a limited period required for security, troubleshooting and fraud prevention

Information may be retained for longer if required by law, an insurer, a regulator or an ongoing dispute.

As a sole trader, Goran must retain relevant business records for at least five years after the 31 January Self Assessment submission deadline for the relevant tax year.

9. How We Protect Information

We use reasonable technical and organisational measures designed to protect personal information, including:

  • Restricting access to administrative accounts
  • Using password-protected systems
  • Maintaining appropriate website and software updates
  • Keeping suitable backups
  • Limiting access to people who need the information
  • Using reputable hosting and email services
  • Securely deleting or disposing of information where appropriate

However, no internet transmission or storage system can be guaranteed to be completely secure.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for the website to operate correctly.

The website may also contain third-party content, such as embedded maps or links to external websites. When you load or interact with third-party content, the provider may receive technical information such as your IP address, device information and browser details under its own privacy terms.

If we introduce non-essential analytics, advertising or tracking technologies, we will provide appropriate information and request consent where required before those technologies are activated.

11. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request a copy of your personal information
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete personal information
  • Ask us to restrict how information is used
  • Object to certain uses of your information
  • Request information in a portable format
  • Withdraw consent where processing is based on consent
  • Complain about how your information is being used

These rights may be subject to legal limitations or exemptions.

To exercise a right, contact:

Email: thermogasavalas@gmail.com
Telephone: +44 7424 311587

We may request reasonable information to confirm your identity.

12. Complaints

Please contact us first if you have any concerns about how your personal information has been handled.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

13. Links to Other Websites

Our website may contain links to websites operated by third parties, including professional registers, councils and other organisations.

We are not responsible for the content, security or privacy practices of external websites. You should review their privacy information before submitting personal information to them.

14. Children

Our website and services are not directed at children, and we do not knowingly collect personal information directly from children through our website.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, legal obligations or use of personal information changes.

The latest version will be published on this page with an updated revision date.

16. Contact Us

For questions about this Privacy Policy or how personal information is used, contact:

Goran Miljusevic trading as Thermo Gas Avalas
18 Barrow Road
Croydon
CR0 4EY

Email: thermogasavalas@gmail.com
Telephone: +44 7424 311587